For normal orders, we recommend that you place your order at least 10 days in advance of your estimated shipping dates, 14 days prior to have the best results. Due to the extreme demand during snowbird season 2 to 4 weeks prior is needed.
Door-to-door service means the auto transporter will pick up & deliver your vehicle as close as possible at the driver’s discretion. In a lot of cases because of the size and length of the semi-tractor & trailer or the length of smaller trucks and trailers, this may be impossible due to the low clearance of bridges, narrow streets, tight corners, low-hanging tree limbs, or power lines. In some cities or subdivisions, it is illegal to bring large trucks into certain areas & the carrier can be fined not to mention it can cause damage to the vehicles on the trailer or vehicles on the street. In this case, the carrier will determine an alternate location that’s legal & safe to load or unload.
Auto transport carriers have the authority and insurance coverage to ship vehicles only. They are not permitted to haul personal belongings or household items of any kind therefore please do not leave or put anything in the vehicle. Lightweight non-breakable, non-valuable items such as clothes or bedding discreetly placed in the trunk may be acceptable if the carrier approves. Vehicle owners take full responsibility for any damaged, lost, or stolen items and violations of this policy. Under no circumstances shall vehicle owners transport any illegal items or hazardous substances. In the case the vehicle owner violates these rules they may be subject to any penalties or fines.
The owner or someone designated by the owner must be present at pick up & delivery to have a vehicle condition inspection done & sign the release form, and bill of lading. Please have your valid photo ID as proof if needed.
Yes give us a call, text, or email and we will gladly assist in providing you with a pickup or delivery status asap. We take pride in having a friendly, open communication environment to keep our clients informed of where your vehicle is throughout its journey.
All auto transport companies must have the proper insurance required by federal law and is included in our estimate. It is always a good idea to have your own auto policy in place in the event something out of the carrier’s control happens during transport that the carrier’s insurance may not cover.
Yes, it is always best to be properly running and driving. But if your vehicle is inoperable (inop), it must be brought to our attention when placing the order to make the appropriate arrangements to assign a carrier who has a winch to properly load and unload the vehicle safely & professionally. There is an additional fee for the special equipment and the extra work involved. If a vehicle becomes inop during transport the carrier has the legal right to charge accordingly.
Any damage that was not listed at pickup must be noted upon delivery on your bill of lading & acknowledged by the driver & signed by both agreeing. The carrier must always be paid in full for transport. Any damages reported after signing the bill of lading & the carrier leaves will not be considered or covered. As the owner of the vehicle, you must file your insurance claim directly with the designated carrier. We cannot do that for you.
(We are not a carrier and not responsible for any damages and are not involved in insurance claim decisions whatsoever.)