FAQ’s2021-08-17T15:07:14+00:00

FAQs

How many days in advance do I need to place my order?2023-01-23T19:32:26+00:00

For normal orders, we recommend that you place your order at least 10 days in advance of your estimated shipping dates, 14 days prior to have the best results. Due to the extreme demand during snowbird season 2 to 4 weeks prior is needed.

How long is average transit time?2023-01-23T19:35:25+00:00
  • East Coast to West Coast or vice versa – apx 7-10 days.
  • Midwest to East Coast or West Coast or vice versa – apx 5-7 days.
  • North to South or vice versa – apx 5 days.
  • Scheduling will be the best estimate with no unforeseen circumstances out of the carrier’s control & can change depending on those circumstances at any time without notice. Weather, traffic, customer delays, mechanical delays, road delays, log book regulations, driver fatigue, holidays, or Covid-19 related issues are a few examples that can delay the driver but are certainly not limited to. The driver will call each location directly to make the arrangements for the specific pickup and delivery dates and timing. Customers or a designated person must be available when the carrier arrives for pickup and delivery to sign the inspection report/bill of lading.
Will the transporter pick up & deliver my vehicle door to door?2023-01-23T19:37:31+00:00

Door-to-door service means the auto transporter will pick up & deliver your vehicle as close as possible at the driver’s discretion. In a lot of cases because of the size and length of the semi-tractor & trailer or the length of smaller trucks and trailers, this may be impossible due to the low clearance of bridges, narrow streets, tight corners, low-hanging tree limbs, or power lines. In some cities or subdivisions, it is illegal to bring large trucks into certain areas & the carrier can be fined not to mention it can cause damage to the vehicles on the trailer or vehicles on the street. In this case, the carrier will determine an alternate location that’s legal & safe to load or unload.

Can I ship personal items inside the vehicle?2023-01-23T19:38:30+00:00

Auto transport carriers have the authority and insurance coverage to ship vehicles only. They are not permitted to haul personal belongings or household items of any kind therefore do not leave or put anything in the vehicle. Lightweight nonbreakable, nonvaluable items such as clothes or bedding discreetly placed in the trunk may be acceptable if the carrier approves. Vehicle owners take full responsibility for any damaged, lost, or stolen items and violations of this policy. Under no circumstances shall vehicle owners transport any illegal items or hazardous substances. In the case the vehicle owner violates these rules they may be subject to any penalties or fines.

Do I have to be present at the time of pick up & delivery?2023-01-23T19:39:07+00:00

The owner or someone designated by the owner must be present at pick up & delivery to have a vehicle condition inspection done & sign the release form, and bill of lading. Please have your valid photo ID as proof if needed.

Can I check on the status of pickup or delivery of my vehicle?2023-01-23T19:39:42+00:00

Yes give us a call, text, or email and we will gladly assist in providing you with a pickup or delivery status asap. We take pride in having a friendly, open communication environment to keep our clients informed of where your vehicle is throughout its journey.

Do vehicle transport quotes include insurance in the estimate?2023-01-23T19:40:42+00:00

All auto transport companies must have the proper insurance required by federal law and is included in our estimate. It is always a good idea to have your own auto policy in place in the event something out of the carrier’s control happens during transport that the carrier’s insurance may not cover.

What is the best way to prepare my vehicle for transport?2023-01-23T19:45:45+00:00
  • Please have a set of keys for the carrier.
  • Please make sure to have the proper level of antifreeze, adequate level of fuel apx ¼ tank of gas, all fluids are at the manufacturers recommended levels and tires are at the recommended tire pressure.
  • If the vehicle is not operable it must be brought to our attention when placing the order to make the appropriate arrangements to load and unload the vehicle.
  • Please thoroughly clean the inside and outside of your vehicle. This is very important to help the driver perform a detailed inspection of any pre-existing damage on your vehicle.
  • Please turn off all alarm systems or have disconnected. If you’re unable to disable your car alarm, speak to your dealer or mechanic to have it taken care of.
  • Please remove any luggage, ski or bike racks that are not permanent from the factory.
  • Please verify there is no money, jewelry, personal belongings or household items inside your vehicle.
  • Please lower or remove rod style radio antennas.
  • The owner or designated person with valid photo ID as proof of identification must be present when the carrier arrives for pickup and delivery to have a vehicle condition inspection completed and sign off on the bill of lading.
Does the vehicle need to be in working condition during transport?2023-01-23T19:47:32+00:00

Yes, it is always best to be properly running and driving. But if your vehicle is inoperable (inop), it must be brought to our attention when placing the order to make the appropriate arrangements to assign a carrier who has a winch to properly load and unload the vehicle safely & professionally. There is an additional fee for the special equipment and the extra work involved. If a vehicle becomes inop during transport the carrier has the legal right to charge accordingly.

What should I do if I notice damage at delivery?2023-01-23T19:48:04+00:00

Any damage that was not listed at pickup must be noted upon delivery on your bill of lading & acknowledged by the driver & signed by both agreeing. The carrier must always be paid in full for transport. Any damages reported after signing the bill of lading & the carrier leaves will not be considered or covered. As the owner of the vehicle, you must file your insurance claim directly with the designated carrier. We cannot do that for you.
(We are not a carrier and not responsible for any damages and are not involved in insurance claim decisions whatsoever.)

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