FAQs

How many days in advance do I need to place my order?

2023-01-23T19:32:26+00:00

For normal orders, we recommend that you place your order at least 10 days in advance of your estimated shipping dates, 14 days prior to have the best results. Due to the extreme demand during snowbird season 2 to 4 weeks prior is needed.

How many days in advance do I need to place my order?2023-01-23T19:32:26+00:00

How long is average transit time?

2023-01-23T19:35:25+00:00

East Coast to West Coast or vice versa - apx 7-10 days. Midwest to East Coast or West Coast or vice versa - apx 5-7 days. North to South or vice versa - apx 5 days. Scheduling will be the best estimate with no unforeseen circumstances out of the carrier's control & [...]

How long is average transit time?2023-01-23T19:35:25+00:00

Will the transporter pick up & deliver my vehicle door to door?

2023-01-23T19:37:31+00:00

Door-to-door service means the auto transporter will pick up & deliver your vehicle as close as possible at the driver’s discretion. In a lot of cases because of the size and length of the semi-tractor & trailer or the length of smaller trucks and trailers, this may be impossible due to the low clearance of [...]

Will the transporter pick up & deliver my vehicle door to door?2023-01-23T19:37:31+00:00

Can I ship personal items inside the vehicle?

2023-01-23T19:38:30+00:00

Auto transport carriers have the authority and insurance coverage to ship vehicles only. They are not permitted to haul personal belongings or household items of any kind therefore do not leave or put anything in the vehicle. Lightweight nonbreakable, nonvaluable items such as clothes or bedding discreetly placed in the trunk may be acceptable if [...]

Can I ship personal items inside the vehicle?2023-01-23T19:38:30+00:00

Do I have to be present at the time of pick up & delivery?

2023-01-23T19:39:07+00:00

The owner or someone designated by the owner must be present at pick up & delivery to have a vehicle condition inspection done & sign the release form, and bill of lading. Please have your valid photo ID as proof if needed.

Do I have to be present at the time of pick up & delivery?2023-01-23T19:39:07+00:00

Can I check on the status of pickup or delivery of my vehicle?

2023-01-23T19:39:42+00:00

Yes give us a call, text, or email and we will gladly assist in providing you with a pickup or delivery status asap. We take pride in having a friendly, open communication environment to keep our clients informed of where your vehicle is throughout its journey.

Can I check on the status of pickup or delivery of my vehicle?2023-01-23T19:39:42+00:00

Do vehicle transport quotes include insurance in the estimate?

2023-01-23T19:40:42+00:00

All auto transport companies must have the proper insurance required by federal law and is included in our estimate. It is always a good idea to have your own auto policy in place in the event something out of the carrier’s control happens during transport that the carrier's insurance may not cover.

Do vehicle transport quotes include insurance in the estimate?2023-01-23T19:40:42+00:00

What is the best way to prepare my vehicle for transport?

2023-01-23T19:45:45+00:00

Please have a set of keys for the carrier. Please make sure to have the proper level of antifreeze, adequate level of fuel apx ¼ tank of gas, all fluids are at the manufacturers recommended levels and tires are at the recommended tire pressure. If the vehicle is not operable it must be brought to [...]

What is the best way to prepare my vehicle for transport?2023-01-23T19:45:45+00:00

Does the vehicle need to be in working condition during transport?

2023-01-23T19:47:32+00:00

Yes, it is always best to be properly running and driving. But if your vehicle is inoperable (inop), it must be brought to our attention when placing the order to make the appropriate arrangements to assign a carrier who has a winch to properly load and unload the vehicle safely & professionally. There is an [...]

Does the vehicle need to be in working condition during transport?2023-01-23T19:47:32+00:00

What should I do if I notice damage at delivery?

2023-01-23T19:48:04+00:00

Any damage that was not listed at pickup must be noted upon delivery on your bill of lading & acknowledged by the driver & signed by both agreeing. The carrier must always be paid in full for transport. Any damages reported after signing the bill of lading & the carrier leaves will not be considered [...]

What should I do if I notice damage at delivery?2023-01-23T19:48:04+00:00
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